Payment Policy

Effective Date: January 3, 2025

At OriginHato, we prioritize providing a seamless and secure payment experience for our customers. This Payment Policy outlines the accepted payment methods, billing procedures, and other important details about transactions on our website. By making a purchase with us, you agree to the terms outlined below.

1. Accepted Payment Methods

We accept a variety of payment methods to make your shopping experience as convenient as possible:

  • Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.
  • Digital Wallets: PayPal, Apple Pay, and Google Pay for secure, fast, and convenient transactions.
  • Bank Transfers: Available for select purchases upon prior arrangement with our support team.
  • Gift Cards: OriginHato-issued gift cards are redeemable for purchases on our website.

2. Payment Security

We use advanced encryption and secure payment gateways to protect your payment information. Your payment details are never stored on our servers, ensuring your data remains private and secure.

3. Payment Authorization

  • Orders will only be processed after payment authorization is confirmed by your financial institution.
  • For security reasons, additional verification may be required for high-value transactions or those flagged as unusual by our system.

4. Billing Information

To avoid delays, ensure that your billing information matches the details associated with your payment method. Inconsistent details may result in order cancellation or processing delays.

5. Taxes and Fees

  • Applicable sales taxes are calculated at checkout based on your shipping address.
  • Customers are responsible for any additional charges such as customs duties or local taxes, where applicable.

6. Failed Payments

If your payment is declined:

  • Double-check the provided payment details.
  • Contact your financial institution for further assistance.
  • If the issue persists, reach out to our customer support team for help.

7. Refunds

Refunds for eligible returns will be processed as per our Refund and Returns Policy. Refunds will be issued to the original payment method and may take 7-10 business days to reflect in your account, depending on your financial institution.

8. Fraud Prevention

We take fraud prevention seriously to ensure a secure shopping environment. Suspicious orders may be canceled or delayed for additional verification. Customers involved in fraudulent activities will be banned and may face legal action.

9. Customer Support

If you have any questions or concerns regarding payments, please feel free to contact us: