Shipping Policy

Effective Date: January 3, 2025

At OriginHato, we are committed to delivering your orders efficiently and securely. This Shipping Policy outlines the shipping methods, timelines, costs, and other relevant details to ensure a smooth delivery experience. By placing an order on our website, you agree to the terms specified in this policy.

1. Shipping Methods

We partner with trusted carriers to ensure reliable and timely delivery. Shipping options include:

  • Standard Shipping: Affordable and dependable for most locations.
  • Expedited Shipping: Faster delivery for urgent needs.
  • International Shipping: Available for select countries; fees and delivery times vary by destination.

2. Processing Time

  • Orders are processed within 1-3 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Costs

Shipping costs are calculated at checkout based on the delivery address, package weight, and chosen shipping method. Any applicable taxes or duties are the responsibility of the customer.

4. Delivery Time

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-4 business days.
  • International Shipping: Delivery times vary depending on the destination and customs processing.

Please note that unforeseen circumstances, such as weather or carrier delays, may affect delivery times.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email containing a tracking number. Use this number to monitor the progress of your shipment via the carrier’s tracking platform.

6. International Shipping

For international orders:

  • Customers are responsible for any customs duties, taxes, or additional fees imposed by the destination country.
  • Customs processing may cause delays beyond our estimated delivery time.

7. Failed Deliveries and Returns

  • If a delivery is unsuccessful due to incorrect address information or recipient unavailability, the package may be returned to us. Reshipping fees may apply.
  • Contact our support team to resolve delivery issues or arrange for reshipping.

8. Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Notify us within 48 hours of delivery by contacting our customer support team.
  • Provide photos of the damaged items and packaging for a swift resolution.

9. Contact Information

For questions or concerns regarding shipping, please reach out to us: