Refund and Returns Policy for Originhato

Effective Date: January 3, 2025

At Originhato, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward Return and Refund Policy to provide you with peace of mind. Please carefully review the terms and conditions outlined below for returns, exchanges, and refunds.

1. Return and Exchange Eligibility

We want you to be satisfied with your purchase. If you’re not, we are happy to accept returns or exchanges under the following conditions:

a. Return Period

You have 30 days from the date of purchase to initiate a return or exchange. Returns or exchanges made after 30 days will not be accepted.

b. Product Condition

  • Products must be in unused, unopened, and resellable condition.
  • Items must include all original packaging, tags, accessories, and documentation (e.g., manuals, warranty cards).
  • Defective or damaged products are eligible for returns even if opened, as long as the defect is reported within the 30-day period.

c. Non-returnable Items

The following items are not eligible for returns or exchanges:

  • Opened software or digital products.
  • Custom or personalized items.
  • Final sale items clearly marked as such during the checkout process.
  • Gift cards or promotional discounts.

2. How to Initiate a Return or Exchange

If you would like to return or exchange an item, please follow these steps:

a. Contact Us

Please contact our customer support team at info@originhato.net or call us at (319) 550-1907 to initiate the return process. Be sure to include the following information in your message:

  • Order number
  • Product name(s)
  • Reason for return or exchange
  • Your contact information

b. Return Authorization

Once we receive your request, we will provide you with a Return Authorization Number (RAN) and instructions for how to send your item(s) back to us. Please note that we cannot accept returns or exchanges without prior authorization.

c. Return Shipping

  • Return shipping costs: You will be responsible for the return shipping costs unless the item is defective, damaged, or there was an error on our part.
  • Return shipping label: In some cases, we may provide a prepaid return label. If you are responsible for return shipping, we recommend using a trackable shipping service to ensure the return reaches us.
  • Packing: Please ensure the product is securely packed for its return. We cannot be held liable for any damage that occurs during the return shipping process.

3. Refund Process

Once we receive your returned product and verify its condition, we will process your refund.

a. Refund Method

Refunds will be issued to the original payment method used for the purchase. The time it takes for the refund to appear on your account may vary depending on your payment provider:

  • Credit or debit cards: Allow 5-7 business days for the refund to process.
  • PayPal: Refunds will usually be reflected immediately in your PayPal account.

b. Restocking Fee

A restocking fee of up to 15% may apply to returns of opened or used products, except in cases of defective items or errors on our part. This fee helps to cover the cost of inspecting and restocking returned products.

4. Defective or Damaged Products

If you receive a product that is defective or damaged, we apologize for the inconvenience. We will resolve the issue promptly with a replacement or refund under the following terms:

a. Report the Issue

  • Please report the issue within 7 days of receiving the product.
  • Include a description of the damage or defect, along with photos of the damaged item, packaging, and shipping label, if applicable.

b. Return Shipping Costs for Defective or Damaged Items

If the product is defective or damaged, we will cover the return shipping costs. We will provide you with a prepaid return label and instructions on how to return the item.

5. Exchanges

If you wish to exchange an item for a different product, please contact our customer service team to initiate the exchange process. If the new item is of greater value, you will be asked to pay the difference. If it’s of lesser value, we will issue a refund for the price difference after the exchange.

6. Late Returns

Returns received after the 30-day return window will not be accepted unless there are extenuating circumstances. In such cases, please contact our customer support team, and we will evaluate your request on a case-by-case basis.

7. Contact Information

If you have any questions about our Refund and Returns Policy or need assistance with a return or exchange, please contact us using the details below:

Thank you for shopping at Originhato! We are dedicated to providing you with excellent service and high-quality products. Your satisfaction is our top priority, and we will do everything we can to ensure a smooth return and refund process.